I.- Confirmations:

1. All reservations, modifications and cancellations must have Las Torres Patagonia’s written confirmation and a corresponding confirmation code.

2. Confirmation of reservations that only include Las Torres Patagonia accommodations and services will be sent within one business day. For programs that include external services, the confirmation period may exceed two business days, as it depends solely on external providers’ responses.

3. Any availability inquiries made by phone or in writing do not constitute a reservation confirmation. Las Torres Patagonia cannot be held responsible for any disputes or complaints related to inaccurate confirmations between tour operators and their clients.

4. Program confirmations, Half Board and accommodation per night in Las Torres Patagonia’s mountain hostels, cabins and campsites are completed with campsites executives following this document’s policies. Availability queries and campsite reservations must be made directly on Las Torres Patagonia’s website with 100% percent payment at the time of reservation (direct policy applies).

II.- Payment Policy:

1. Individuals:

Individual passengers are defined as follows:

• Las Torres Hotel: up to 10 people (maximum 5 rooms).
• Mountain Hostels and Campsites (Central, Chileno, Cuernos, Francés & Serón): up to 10 people (maximum 10 beds or maximum 5 double tents).
• Mountain Hostels (Cuernos & Francés) and Cuernos Cabins: up to 6 people (maximum 6 beds).

Reservations for individual accommodations must be paid 100% at the time of booking.

Program reservations will be considered tentative until the client confirms and prepays 20% of the total reserved. The remaining amount must be paid 70 days before check-in, during which time changes to the reservation are allowed.

Program reservations made less than 69 days before check-in must be paid 100% of the total within the next five business days. Once payment is received, no changes or cancellations can be made.

2. Groups:

A group is considered:

• Las Torres Hotel: from 11 people (from 6 rooms).
• Mountain Hostels and Campsites (Central, Chileno, Cuernos, Frances & Serón): from 11 people (from 11 beds or from 6 double tents).
• Mountain Hostels (Cuernos, Frances) and Cuernos Cabins: from 7 people (from 7 beds).

Review special conditions with your executive or the Reservations Department.

Las Torres Patagonia considers members sitting at the same table at the same time for meals and doing the same excursions a group.

Any reservation without a corresponding prepayment will be tentative and subject to cancellation without prior notice.

III.- Cancellations:

The indicated fines are applicable to a reservation’s total amount.

1. Individuals:

• 90 days or more before arrival …………………………… no fee.
• 89 to 70 days before arrival …………………………….. 20% fee.
• 69 to 45 days before arrival ………………………..….. 50% fee.
• 44 (or less) days before arrival ………………….… 100% fee.

2. Groups:

Review special conditions with your executive or the Reservations Department.

IV.- Modifications:

Any modifications made to a reservation during the cancellation and payment periods that result in a lower total value than the original quote will not be eligible for a refund. If a modification results in a higher total value than the original quote, the price difference must be paid immediately.

No changes can be made to the reservation once it is 100% paid.

V.- Special Conditions for groups:

1. Las Torres Hotel:

For the All-Inclusive rate: 

For groups with more than 15 people, the 16 person will receive a 50% discount based on the double room RACK rate per night.

For the half board rate:

For groups with more than 15 people, the 16 person will receive a 50% discount based on the double room with half board RACK rate per night.

Other meals and unspecified services are not included.

2. Trekking Circuits

Express W Program staying in Mountain Hostels:

For groups with more than 15 people paying for the W Express Program in Mountain Hostels, the 16 person’s stay in the Mountain Hostels is free during the program.

This does not apply to camping accommodations, single nights nor any other programs.

VI.- Children

1. Las Torres Hotel

All-Inclusive Program:

• Children under 5 years old stay free-of-charge in the all-inclusive system sharing a bed with an adult (maximum 1 child per room).
• 6 to 10 years old: the “special child rate” applies exclusively to All-Inclusive Programs sharing a room with at least 1 adult.

Half Board rate:

• Children under 5 years old stay free-of-charge in the half board system sharing a bed with an adult (maximum 1 child per room).
• Cribs can be reserved at no additional cost and subject to availability.

2. Trekking Circuits

The Children’s Policy applies only to the programa W Express Program in Mountain Hostels. It does not apply to camping accommodations, single nights nor any other programs.

Mountain Hostels:

• Children under 5 years old stay free-of-charge sharing a bed with an adult. Food nor gear, such as sleeping bags and liners, are free (maximum 1 child).

VII.- No Show Cases:

1. Las Torres Hotel: Check-in is at 3:00 pm and and check-out is 11:00 am.

2. Mountain Hostels, Campsites, Domes & Cabins: Check-in is at 3:00 pm and and check-out is 9:30 am.

3. On check-in dates: guests must present at the indicated times and before 10:00 p.m. on the first night of their reservation. If a guest fails to show up, the accommodation must , the refuge must be notified of the special arrival time in advance. If a guest does not show up on the informed date and time, Las Torres Patagonia reserves the right to charge 100% of a reservation without refund.

Las Torres Hotel Payment Types

1. Wetravel, Webpay, Mercadopago: Debit and credit card payments must be made through a payment link sent out by a Sales Executive.

2. National Transfer (CLP):

• Account Name: Las Torres de la Patagonia S.A.
• RUT: 99.575.520-3
• Checking Account: SANTANDER 61371150
• E-mail: [email protected]

3. International Transfer, USA (USD):

• Account Name: Las Torres de la Patagonia S.A.
• RUT: 99.575.520-3
• Checking Account: 3002191
• Bank Name: ITAU New York
• Address: 885 Third Avenue, 33rd floor New York 10022, USA
• ABA Number: 026014627
• Swift Code: CONBUS33
• E-mail: [email protected]

4. International Transfer, non-USA (USD):

• Account Name: Las Torres de la Patagonia S.A.
• RUT: 99.575.520-3
• Checking Account: 5100140685
• Bank Name: SANTANDER
• Address: Avenida Colón 1131, Punta Arenas, Chile
• Swift Code: BSCHCLRMXXX
• E-mail: [email protected]

Trekking Circuits Payment Types

1. Wetravel, Webpay, Mercadopago:: Debit and credit card payments must be made through a payment link sent out by a Sales Executive.

2. National Transfer (CLP):

• Account Name: Serv. Turísticos Fantástico Sur Ltda.
• RUT: 78.809.700-K
• Checking Account: SANTANDER 31802024
• E-mail: [email protected]

3. International Transfer, USA (USD):

• Account Name: Serv. Turísticos Fantástico Sur Ltda.
• RUT: 78.809.700-K
• Checking Account: 3003067
• Bank Name: ITAU New York
• Address: 885 Third Avenue, 33rd floor New York 10022, USA
• ABA Number: 026014627
• Swift Code: CONBUS33
• E-mail: [email protected]

4. International Transfer, non-USA (USD):

• Account Name: Serv. Turísticos Fantástico Sur Ltda.
• RUT: 78.809.700-K
• Checking Account: 5130002040
• Bank Name: SANTANDER
• Address: Avenida Colón 1131, Punta Arenas, Chile
• Swift Code: BSCHCLRMXXX
• E-mail: [email protected]

VIII.- Payment Terms:

1. Reservations will be considered tentative until a client complies with the reservation prepayment and payment conditions.

2. Las Torres Patagonia, with the aim of encouraging domestic tourism, has differentiated rates for Chileans and foreigners. National guests pay values in Chilean pesos with VAT included. Foreign guests pay in dollars.

3. Foreign passengers who do not have residency in Chile can benefit from the tax exemption of the 19% VAT for lodging services, as long as they present their passport and original PDI immigration card at the time of check-in. If the passenger does not comply with this requirement, they will be charged an additional amount corresponding to the 19% VAT on the booking amount. The booking amount is non-refundable.

4. Payments must be made in the agreed type of currency, sending proof of deposit to a Reservation Executive and to collections at [email protected], indicating the reservation name, code and check-in date. Payments must include reservation codes provided by your Las Torres Patagonia executive.

5. The costs corresponding to commissions or international bank transfers are a client’s, who must ensure they comply with payment of the total amount confirmed by a Las Torres Patagonia executive, sole responsibility. In the case of refunds derived from cancellations or modifications, the client will also be in charge of bank or other payment system costs.

6. Billing is electronic and documents are issued at checkout. If for any reason billing documents are required, they must be requested from a sales executive at [email protected]

IX.- Responsabilities:

1. Las Torres Patagonia is not responsible for loss of documents or personal property during a guest’s trip or stay in any of Las Torres Patagonia’s facilities, nor in the facilities or means of transportation of external service providers.

2. It is a guest’s responsibility to find out about the destination, geographical and climatic conditions to define the equipment they need to take.

3. Las Torres Patagonia does not issue refunds for services not included in its program, such as Torres del Paine National Park entry tickets, Navigation Tickets, Transfers etc.

4. The published Las Torres Patagonia Programs cannot be modified in terms of the accommodation sectors that each program specifies.

5. For programs other than those priced, described and published by Las Torres Patagonia, guests should contact a Reservations Executive for a customized quote.

6. In accordance with current local municipal regulations, Las Torres Patagonia operates groups with one guide for every 6 guests.

7. Las Torres Patagonia does not carry out luggage transport services without passengers.

8. Las Torres Patagonia is not responsible for money returns due to weather problems, roadblocks, natural phenomena, pandemics, thefts, problems with land transfers in and out of Torres del Paine National Park and/or national or international air transportation, social or political demonstrations or other problems derived from these, personal problems, whether health or any other beyond the control of the company which prevent the arrival or access to Torres del Paine and Las Torres Patagonia’s facilities. For such events, it is suggested that guests hire travel insurance for which Las Torres Patagonia will deliver the necessary documentation to guests so that they can collect their insurance in their origin country.

9. Any guide hired by a tour operator, agency, company or client who uses Las Torres accommodations must comply with Chilean regulations established in Decree Law No. 1094, Art No. 70 indicating, “Foreigners caught carrying out paid activities without being authorized to do so will be penalized with a fine
between one and fifty vital salaries.”

10. Las Torres Patagonia, for all purposes, will be governed by Chile’s active legal regulations, and any type of difficulty or judicial conflict will be the responsibility of the Ordinary Courts of Justice in Chile.

Privacy Policy for Reserva Las Torres

At Las Torres Patagonia, accessible from https://www.lastorres.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Las Torres Patagonia and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at [email protected]

Log Files

Las Torres Patagonia follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Las Torres Patagonia uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Las Torres Patagonia. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Las Torres Patagonia, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Las Torres Patagonia has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Las Torres Patagonia’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Las Torres Patagonia does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Las Torres Patagonia. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

This is the Cookie Policy for Reserva Las Torres, accessible from https://www.lastorres.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Terms and Conditions Template.