FLEXIBLE POLICIES –  SEASON 2022.23

 HOTEL LAS TORRES & ALL INCLUSIVE

Reservation Confirmation:

All reservations, changes or cancelations must be confirmed in writing and have a confirmation number.

We will send confirmations for reservations within 24 hours.

Contact: for information and reservations: [email protected] or you can chat with Us on Whatsapp 

Children:

All Inclusive Program*

Children under 5 years old: No charge sharing room with adult (maximum 2 children per room).

Children 5 to 12 years old: a special child rate applies for All Inclusive Programs.

Bed & Breakfast*

Children under 5 years: No charge sharing room with adult (maximum 2 children per room).

Older than 5 years: will be charged a standard rate.

*Cribs can be reserved at no additional cost.

Groups:

Reservations of 1 to 9 people are considered as individual bookings and from 10 people as group bookings.

B&B Rate: For groups of over 15 people, the 16th person receives a free double bedroom during the stay. Meals, drinks and other services are not included in this offer.

All Inclusive Rate: For groups of over 15 people, the 16th person receives a free double bedroom during the stay.

Pre-Rooming: A pre-rooming list is requested 60 days before check-in. Hotel Las Torres may release for re-sale 50% of the rooms reserved that have no name assigned.

Payments:

To guarantee a reservation 15% of its value must be pre-paid at the time of confirmation of the reservation by the sales executive.

The remaining 85% must be paid 31 days before the check-in date for individual bookings and 45 days before for groups. Individual bookings are considered for 0 to 9 people and group bookings for 10 or more people.

Reservations made after the indicated deadline must be paid 100% within 48hrs after receipt of the reservation confirmation.

Cancellations after the Deadline due to COVID-19

In case of a COVID-19 outbreak, which implies border closures, closure of Torres del Paine National Park, national quarantine or the client is infected with COVID-19, a medical certificate or proof of cancellation due to Covid-19 should be presented before the check-in date with an explanation of why the reservation is being cancelled outside of the established cancellation deadlines. In these cases the policies of the selected rate apply.

• In case of change or cancellation after the deadline due to contagion of COVID-19, changes cannot be made with services contracted outside the company, such as park entrance tickets or private services of guides and porters.
• For programs with 1 or more nights with lodging external to Hotel Las Torres, the policies of the external suppliers will apply, therefore, for this type of program, the COVID-19 cancellation policy applies partially only to Hotel Las Torres lodging and services.
• If the rescheduling coincides with Christmas (24 December) or New Year’s Eve (31 December), an additional cost will be charged for the special dinner services for these dates.

Cancelations without Charge

• You may reprogramme your trip without charge or cancel it with a 100% reimbursement of the amount paid, up until 31 days before the check-in date (45 days for groups). After this date it won´t be possible to cancel or make changes to the reservation
• Individual reservations canceled 15 days or less before the check-in date, and group reservations canceled 30 days or less before the check-in date, will be charged a penalty of 100% of the value of the reservation.

Changes to the Reservation:

 The date of the reservation (and the name) can be changed up until 31 days before the check-in date and can be reprogrammed up until April 2024.

For reservations made less than 31 days prior to check-in, you will have 24hrs to make changes free of charge.

In the case of changes made to bookings after cancellation and payment deadlines, that result in a lower value of program compared to the original quote, the difference between the two values will not be refunded.. If the change to the booking generates a higher value than the original quotation price, this difference in price must be paid.

NO SHOW:

• Check-in is at 3:00 p.m. and check-out is at 11:00 a.m.
• Guests should check-in to Hotel Las Torres no later than 9:00 p.m. on the date of the reservation. If they check- in later than this time without informing previously, the hotel has the right to charge 100% of the value of the reservation, taking it as a No Show and can resell the room reservation.

COVID-19 Sanitary Protocols

• • Hotel Las Torres meets the highest standards for the prevention of the spread of COVID-19, see details of Hotel Las Torres’ Commitment to Safety and Wellbeing here: https://lastorres.com/en/news/cleanliness-and-safety-promise-hotel/

Payment Methods

1. PayPal, WebPay and MercadoPago:
   • Payments with WebPay (please click here) and MercadoPago require Credit Card details.
   • Payments with Paypal should to be sent to this account [email protected], once the booking confirmation is received.
2. Bank Transfer within Chile:
   • Account name: Las Torres de la Patagonia S.A.
   • RUT: 99.575.520-3
   • In Chilean Pesos – Banco Santander 6137115-0
   • In US$ – Banco Santander 51-0014068-5
3. International Bank Transfer: – via bank in USA:
   • Name of the Bank: CorpBanca New York Branch
   • Address: 885 Third Avenue, 33rd floor New York 10022, USA
   • ABA Number: 026014627
   • Swift: Code CONBUS33
   • Beneficiarys Name: Las Torres de la Patagonia S.A.
   • Account Number: 3002191

Payment Terms:

• Reservations will be considered tentative until the client complies with the payment conditions of the reservation.
• International guests will not be charged 19% VAT for their accommodation, if they show their passport and immigration card at check-in.
• Payments must be made in the agreed currency and proof of bank transfers must be sent to the sales executive and accounts department [email protected] indicating the reservation name, code and check-in date. Payments must include the reservation codes provided by our sales executive.
• The client must take responsibility for all costs related to bank transfers and ensure that the amount confirmed by our executive at Las Torres is the same amount received.
• Las Torres can only make refunds that correspond with our policies.
• In the case of a refund requested due to a cancelation or change to the reservation, the client will have to pay the cost of any further bank transfers, not Las Torres.
• Our billing process is electronic and documents are issued at the time of guest check-out. If you need these documents before please send contact information to your sales executive with a copy to accounts: [email protected]

Responsibilities:

• Hotel Las Torres is not responsible for any loss of guest ́s documents or personal belongings during their trip to Hotel Las Torres or with external service providers.
• It ́s the guest ́s responsibility to seek information on Torres del Paine National Park to determine the clothes and equipment they need to take.
• Hotel Las Torres cannot make refunds related to situations out of their control such as: climatic problems, natural phenomena, pandemics, road blocks, problems with land and air transfers, theft, social or political demonstrations or other problems derived from these, personal problems, health or any other situation that prevents the arrival to the national park and Hotel Las Torres. We recommend that you take out travel insurance to cover these cases and Hotel Las Torres will be happy to collaborate with any documents that you need from the Hotel.

FLEXIBLE POLICIES – SEASON 2022.23

TREKKING CIRCUIT PROGRAMS

These policies apply exclusively for bookings in Las Torres Mountain Hostels, Camping and Cabins in the following Sectors: Central, Chileno, Cuernos, Serón and Francés.

Reservation Confirmation:

• • All reservations, changes or cancelations must be confirmed in writing and have a confirmation number.
  • Booking confirmations will be sent within 24 hours for programs that include only Las Torres Patagonia accommodation and services. For programs that include external services, the deadline may exceed 48 hours, depending in this case exclusively on the response of the accommodation provider.

Contact: for information and reservations: [email protected] or you can chat with Us on Whatsapp 

Mountain Hostels

Individuals: for individuals looking to stay in the Mountain Hostels, we can offer the following alternatives:

• Join one of our guided group programs with fixed dates: available for 6 guests in a shared hostel room plus 2 in full-equipped camping
• The guided group programs available in the hostels or camping include: W Circuit, W Express and the Big O Circuit.

Camping: the booking process for the Camping accommodation for this season remains the same for groups and individuals, for accommodation in trekking programs or by night.

Payments:

The reservation payment must be made:

• 5 days after the reservation for accommodation per night and programs with 100% accommodation in Las Torres Patagonia. For reservations requested within 31 days, the 100% payment must be made within the next 48 hours of receiving the reservation confirmation.

Changes and Cancelations without Charge

You can reschedule a reservation, change the name of a reservation free of charge or cancel a reservation with 100% refund up to:

1. 31 days prior to check-in for accommodation per night and programs with 100% accommodation at Las Torres Patagonia. Reservations cancelled 30 days or less prior to check-in date will be charged a penalty of 100% of the value of the reservation.
2. 45 days prior to the check-in date for programs with 1 or more nights of external serviced accommodation. Reservations cancelled 44 days or less prior to the check-
   in date will be charged a penalty of 100% of the value of the reservation. All changes to bookings, outside of the cancellation and payment deadlines, which result in a lower value than the original quote, are non-refundable. If the rebooking generates a higher value than the original quote, this price difference must be paid.

Cancellations after the Deadline due to COVID-19

• In case of a COVID-19 outbreak, which implies border closures, closure of Torres del Paine National Park, national quarantine or the client is infected with COVID-19, in any of the cases (before the check-in date or it will not be valid), a medical certificate or proof of cancellation for Covid-19 reasons will be requested, outside of the established cancellation deadlines, Las Torres Patagonia can offer the following alternatives:
  • Reschedule the reservation date for a stay until April 2024.
  • Transfer the reservation to another name.
• The cost of entrance fees to Torres del Paine National Park included in the and Trekking Circuits programs: – Because the entrance fees to Torres del Paine National Park must be matched with the personal data of each passenger to an external agency, such as CONAF (National Forestry Corporation), the cost of the entrance fees is non-refundable. Torres del Paine Nastional Park tickets are not transferable.
• The cost of guides and porters in private service are non-refundable and non-transferable.
• For programs with 1 or more nights with lodging external to Las Torres Patagonia, the policies of the external suppliers will apply, therefore, for this type of program, the COVID-19 cancellation policy applies partially only to Las Torres Patagonia lodging and services.
• If the rescheduling coincides with Christmas (24 December) or New Year’s Eve (31 December), an additional cost will be charged for the special dinner services for these dates, according to the corresponding values for the 2023-2024 season.

Groups:

• Programs: For groups of 15 passengers paying for full board programs, 1 additional person is released for meals, i.e. person number 16. Released includes food only, not including accommodation, additional services or equipment.
• Lodging per Night: For groups of 15 passengers paying for accommodation, 1 additional person is released in mountain hut, cabin or camping accommodation. In other words, the 16th person is released. Released includes only accommodation in mountain hut, cabin or camping, it does not include food or additional services.

Pre-Rooming:

• For groups, a pre-rooming list is requested 60 days prior to check-in, after which Las Torres Patagonia can release 50% of the unnamed blocks/allotments.

NO SHOW:

• Guests must arrive at the accommodation before 21:00 hrs. on the date indicated in the reservation. If you do not show up at the indicated time, Las Torres Patagonia reserves the right to charge 100% of the value of the reservation for No Show, and the reservation may be available again for sale.

COVID-19 Sanitary Protocols:

• Las Torres Patagonia meets the highest standards for the prevention of the spread of COVID-19, see details of Las Torres’ Commitment to Safety and Wellbeing here
• We always stay updated on health measures at the national and regional level

Payment Methods

1. Credit Card: using PayPal, WebPay Plus and MercadoPago:
   • Payments with WebPay Plus and MercadoPago require Credit Card details.
   • Payments with Paypal should to be sent to this account [email protected], once the booking confirmation is received
2. Bank Transfer within Chile:
   • Account name: Servicios Turísticos Fantástico Sur Limitada.
   • RUT: 78.809.700-K
   • In Chilean Pesos – Banco Santander 31-80202-4
   • In US$ – Banco Santander 51-30002040
3. International Bank Transfer: – via bank in USA:
   • Name of the Bank: CorpBanca New York Branch
   • Address: 885 Third Avenue, 33rd floor New York 10022, USA
   • ABA Number: 026014627
   • Swift: Code CONBUS33
   • Beneficiarys Name: Servicios Turísticos Fantástico Sur Limitada.
   • Account Number: 3003067

TREKKING CIRCUITS
Bookings per Night

These policies apply exclusively for bookings in Las Torres Mountain Hostels, Camping and Cabins in the following Sectors: Central, Chileno, Cuernos, Serón and Francés.

Reservation Confirmation:

• • All reservations, changes or cancelations must be confirmed in writing and have a confirmation number.
  • Booking confirmations will be sent within 24 hours for programs that include only Las Torres Patagonia accommodation and services. For programs that include external services, the deadline may exceed 48 hours, depending in this case exclusively on the response of the accommodation provider.

Contact: for information and reservations: [email protected] or you can chat with Us on Whatsapp 

Mountain Hostels

Individuals: for individuals looking to stay in the Mountain Hostels, we can offer the following alternatives:

• Join one of our guided group programs with fixed dates: available for 6 guests in a shared hostel room plus 2 in full-equipped camping
• The guided group programs available in the hostels or camping include: W Circuit, W Express and the Big O Circuit.

Camping: the booking process for the Camping accommodation for this season remains the same for groups and individuals, for accommodation in trekking programs or by night.

Payments:

The reservation payment must be made:

• 5 days after the reservation for accommodation per night and programs with 100% accommodation in Las Torres Patagonia. For reservations requested within 31 days, the 100% payment must be made within the next 48 hours of receiving the reservation confirmation.

Changes and Cancelations without Charge

You can reschedule a reservation, change the name of a reservation free of charge or cancel a reservation with 100% refund up to:

1. 31 days prior to check-in for accommodation per night and programs with 100% accommodation at Las Torres Patagonia. Reservations cancelled 30 days or less prior to check-in date will be charged a penalty of 100% of the value of the reservation.
2. 45 days prior to the check-in date for programs with 1 or more nights of external serviced accommodation. Reservations cancelled 44 days or less prior to the check-
   in date will be charged a penalty of 100% of the value of the reservation. All changes to bookings, outside of the cancellation and payment deadlines, which result in a lower value than the original quote, are non-refundable. If the rebooking generates a higher value than the original quote, this price difference must be paid.

Cancellations after the Deadline due to COVID-19

• In case of a COVID-19 outbreak, which implies border closures, closure of Torres del Paine National Park, national quarantine or the client is infected with COVID-19, in any of the cases (before the check-in date or it will not be valid), a medical certificate or proof of cancellation for Covid-19 reasons will be requested, outside of the established cancellation deadlines, Las Torres Patagonia can offer the following alternatives:
  • Reschedule the reservation date for a stay until April 2024.
  • Transfer the reservation to another name.
• The cost of entrance fees to Torres del Paine National Park included in the and Trekking Circuits programs: – Because the entrance fees to Torres del Paine National Park must be matched with the personal data of each passenger to an external agency, such as CONAF (National Forestry Corporation), the cost of the entrance fees is non-refundable. Torres del Paine Nastional Park tickets are not transferable.
• The cost of guides and porters in private service are non-refundable and non-transferable.
• For programs with 1 or more nights with lodging external to Las Torres Patagonia, the policies of the external suppliers will apply, therefore, for this type of program, the COVID-19 cancellation policy applies partially only to Las Torres Patagonia lodging and services.
• If the rescheduling coincides with Christmas (24 December) or New Year’s Eve (31 December), an additional cost will be charged for the special dinner services for these dates, according to the corresponding values for the 2023-2024 season.

Groups:

• Programs: For groups of 15 passengers paying for full board programs, 1 additional person is released for meals, i.e. person number 16. Released includes food only, not including accommodation, additional services or equipment.
• Lodging per Night: For groups of 15 passengers paying for accommodation, 1 additional person is released in mountain hut, cabin or camping accommodation. In other words, the 16th person is released. Released includes only accommodation in mountain hut, cabin or camping, it does not include food or additional services.

Pre-Rooming:

• For groups, a pre-rooming list is requested 60 days prior to check-in, after which Las Torres Patagonia can release 50% of the unnamed blocks/allotments.

NO SHOW:

• Guests must arrive at the accommodation before 21:00 hrs. on the date indicated in the reservation. If you do not show up at the indicated time, Las Torres Patagonia reserves the right to charge 100% of the value of the reservation for No Show, and the reservation may be available again for sale.

COVID-19 Sanitary Protocols:

• Las Torres Patagonia meets the highest standards for the prevention of the spread of COVID-19, see details of Las Torres’ Commitment to Safety and Wellbeing here
• We always stay updated on health measures at the national and regional level

Payment Methods

1. Credit Card: using PayPal, WebPay Plus and MercadoPago:
   • Payments with WebPay Plus and MercadoPago require Credit Card details.
   • Payments with Paypal should to be sent to this account [email protected], once the booking confirmation is received
2. Bank Transfer within Chile:
   • Account name: Servicios Turísticos Fantástico Sur Limitada.
   • RUT: 78.809.700-K
   • In Chilean Pesos – Banco Santander 31-80202-4
   • In US$ – Banco Santander 51-30002040
3. International Bank Transfer: – via bank in USA:
   • Name of the Bank: CorpBanca New York Branch
   • Address: 885 Third Avenue, 33rd floor New York 10022, USA
   • ABA Number: 026014627
   • Swift: Code CONBUS33
   • Beneficiarys Name: Servicios Turísticos Fantástico Sur Limitada.
   • Account Number: 3003067

Privacy Policy for Reserva Las Torres

At Las Torres Patagonia, accessible from https://www.lastorres.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Las Torres Patagonia and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at [email protected]

Log Files

Las Torres Patagonia follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Las Torres Patagonia uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Las Torres Patagonia. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Las Torres Patagonia, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Las Torres Patagonia has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Las Torres Patagonia’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Las Torres Patagonia does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Las Torres Patagonia. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

This is the Cookie Policy for Reserva Las Torres, accessible from https://www.lastorres.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
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Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Terms and Conditions Template.