I.- Confirmations:
1. All reservations, modifications and cancellations must be confirmed in writing by Las Torres Patagonia and have a corresponding confirmation code.
2. Reservation confirmations will be sent within one business day for programs that include only accommodation and services from Las Torres Patagonia. For programs that include external services, the confirmation period may exceed two business days, as it depends exclusively on the response of the external provider.
3. Availability inquiries, whether in writing or by telephone, do not constitute a reservation confirmation.
4. Confirmation of programs, half-board lodging, rooms with dinner and breakfast, and overnight lodging at Las Torres Patagonia hostels, cabins, and camping is handled by a reservations executive, and the policies outlined herein apply.
Campsite availability inquiries and reservations must be made directly on our website and paid in full at the time of booking (direct policy applies).
Accommodations-only reservations must be paid in full at the time of booking. All- inclusive reservations remain tentative until the customer confirms and prepays 20% of the total within five business days of the executive sending confirmation.
The remaining balance is due 70 days prior to check-in. After this period, changes to the reservation will no longer be permitted.
II.- Payment Policy:
1. Individuals:
Individual passengers are defined as follows:
2. Groups:
A group is defined as follows:
Check special conditions with your reservation executive.
Las Torres Patagonia considers all members sitting for meals at the same time and at the same table, and taking the same excursions as a group.
Any reservation without prepayment will be considered provisional and subject to cancellation without prior notice by Las Torres Patagonia.
III. Cancelations
Penalties are applicable to the total amount of the reservation.
1. Individuales:
90 or more days before arrival……………………….no penalty.
89 – 70 days before arrival…………………………..20% penalty.
69 – 45 days before arrival……….………………..50% penalty.
44 (or less) days before arrival………………..100% penalty.
2. Groups:
Check special conditions with your reservation executive
IV.- Modifications:
No modifications can be made to the reservation once it has been fully paid. Any reservation modification within the cancellation and payment periods that results in a lower value than the original quote will not be eligible for a refund. If the reservation modification results in a value higher than the original quote, the price difference must be paid immediately. Considering the above, changes to dates are not permitted once full payment has been made.
V.- Children
1. Hotel Las Torres
All-Inclusive Program:
Half Board Rate:
2. Trekking Circuits
The following policies apply only to W Circuit Express reservations, whether at a mountain hostel or campsite.
VI.- No Show:
1. Hotel Las Torres: check-in is at 3:00 pm and check-out is at 11:00 am.
2. Mountain hostels, campsites, domes and cabins: check-in is at 3:00 pm and check-out is at 9:30 am.
3. Guests must arrive on their check-in date from the time indicated above and before 10:00 pm on the first night of their reservation. Otherwise, we ask that you notify in advance of a special arrival time. If a guest does not show up on the date and time informed, Las Torres Patagonia reserves the right to charge 100% of the reservation without refund
VII.- Payment Terms:
Reservations will be considered provisional until the customer meets the prepayment and payment conditions. Las Torres Patagonia, with the aim of encouraging domestic tourism, has differentiated rates for Chileans and foreigners. Chilean guests pay in Chilean pesos with VAT included. Foreign guests pay in dollars.
Foreign guests who are not Chilean residents may benefit from the 19% value added tax (VAT) exemption on accommodation services, provided they present their passport and original PDI immigration card upon checkin. If the guest does not comply with this requirement, they will be charged an additional amount corresponding to the 19% VAT on the reservation amount. The reservation amount is non-refundable.
Payments must be made in the agreed currency, sending a deposit receipt to a reservation executive indicating the reservation name, code and check-in date. Payments must include the reservation codes provided by your Las Torres Patagonia executive.
No refunds will be issued unless justified in accordance with the policies and terms of business established in this document.
Billing is electronic, and documents are issued at check-out. If for any reason billing documents are required, they must be request from a sales executive.
VIII.- Responsabilities:
Las Torres Patagonia is not responsible for the loss of guest documents or personal belongings during their trip or stay at any of Las Torres Patagonia’s facilities, nor at the facilities or means of transportation of external service providers.
It is the guest’s responsibility to inform themselves about the destination, geographical and climatic conditions in order to determine the equipment they need to bring. Las Torres Patagonia does not issue refunds for unused services, such as entrance fees to Torres del Paine National Park, navigation tickets and transfers, among others included in our programs.
The published Las Torres Patagonia programs are not modifiable with regard to the accommodation sectors specified by each. For programs other than those priced, described and published by Las Torres Patagonia, please contact your reservations executive for a customized quote. In accordance with current local municipal regulations, Las Torres Patagonia operates groups with one guide for every six guests.
Las Torres Patagonia does not provide luggage transportation services without passengers. Las Torres Patagonia is not responsible for refunds due to weather problems, road closures, natural phenomena, pandemics, thefts, problems with land transportation (inside and outside Torres del Paine National Park) and/or domestic and international air transportation, social or political demonstrations or other problems arising from these, personal problems, whether health-related or any other beyond the will and control of the company, which prevent arrival or access to Torres del Paine and Las Torres Patagonia facilities. In such cases, guests are advised to purchase travel insurance. Las Torres Patagonia will provide the necessary documentation to guests, so they can claim the insurance in their home country.
Any guide hired by the client who uses the accommodation offered by Las Torres Patagonia must comply with Chilean regulations, established in Legislative Decree No. 1094, Art. No. 70, which states that “Foreigners who are caught carrying out paid activities without being authorized to do so will be sanctioned with a fine of 1 to 50 living wages.”
For all purposes, Las Torres Patagonia will be governed by current Chilean legal regulations, and any type of legal difficulty or dispute will be subject to the jurisdiction of the Ordinary Courts of Justice in Chile.
IX.- Hotel Las Torres Payment Methods
1. For payments with Wetravel and Webpay, please request a payment link from an executive. Payments made with a Wetravel account require the following information:
2. Domestic Transfer (CLP):
3. International transfer, USA (USD):
4. International transfer, rest of the world (USD):
X.- Trekking Circuits Payment Methods
1. For payments with Wetravel and Webpay, please request a payment link from an executive. Payments made with a Wetravel account require the following information:
2. National transfer (CLP):
3. International transfer, USA (USD):ç
4. International transfer, rest of the world (USD):
For information and reservations
[email protected] or WhatsApp chat +56 9 8357 90 64
Chile +56 228 98 60 43 USA +1 (323) 982 37 61
UK +44 203 76 997 60
Telephone and WhatsApp service hours 9:00 am to 9:00 pm (Chile)
Privacy Policy for Reserva Las Torres
At Las Torres Patagonia, accessible from https://www.lastorres.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Las Torres Patagonia and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at [email protected]
Log Files
Las Torres Patagonia follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Las Torres Patagonia uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Las Torres Patagonia. Our Privacy Policy was created with the help of the Privacy Policy Generator.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Las Torres Patagonia, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Las Torres Patagonia has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Las Torres Patagonia’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Las Torres Patagonia does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Online Privacy Policy Only
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Las Torres Patagonia. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
This is the Cookie Policy for Reserva Las Torres, accessible from https://www.lastorres.com/
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Terms and Conditions Template.
Terms and Conditions
USE AGREEMENT FOR THE LAS TORRES PATAGONIA MOBILE APP
This agreement (the “Platform Use Agreement”), between LAS TORRES DE LA PATAGONIA S.A., Tax ID No. 99.575.520-3, and the User subscribing to it, establishes and regulates the terms and conditions for the use of the Las Torres Patagonia mobile app (www.lastorres.com), and the mobile application of the same name as indicated below:
5. PRIVACY, CONFIDENTIALITY, AND INFORMATION PROTECTION POLICIES
6. ACCURACY OF USER INFORMATION
7. INTELLECTUAL PROPERTY
a. PROTECTED CONTENT. All material on the Platform and its Content, including but not limited to texts, data, articles, designs, logos, trademarks, forms, documents, graphics, photos, images, general content, its organization and compilation, source codes, software, among others, and any other information contained on the Platform (the “Content” or “Contents”) is the property of Las Torres Patagonia and is protected by intellectual property laws and international treaties in force in Chile. The User understands and accepts that the Content is the property of Las Torres Patagonia.
b. TRADEMARKS. Las Torres Patagonia (including its logo and all logos derived from the main Las Torres Patagonia logo), its trademark, trade names, or distinctive signs appearing on the Platform, as well as the domain www.lastorres.com (the “Trademark”), are registered trademarks owned by Las Torres Patagonia. The User acknowledges, declares, and agrees that using the Platform and the services provided by Las Torres Patagonia does not grant any rights over the Trademarks or the Content.
c. PROHIBITIONS
i. The Content may not be copied, modified, reproduced, reused, redistributed, republished, displayed, or posted by the User in any form or medium, including but not limited to electronic, mechanical, recordings, photocopies, among others, without prior written authorization from Las Torres Patagonia.
ii. Nothing on the Platform may be used by third parties without prior written authorization from Las Torres Patagonia each time it is required.
iii. The User may only access, download, transmit, and print any Content exclusively for personal use and solely in connection with the proper use of the services provided to the User by Las Torres Patagonia through the Platform.
iv. The User may not modify or create derivative works from any part of the Content or all of the Content published on the Platform.
v. The use of Las Torres Patagonia’s Content on any other site, including linking to Las Torres Patagonia’s site on other websites, with or without the Las Torres Patagonia logo, is prohibited without prior written authorization from Las Torres Patagonia.
vi. The User may not reproduce a “mirror” site of Las Torres Patagonia’s web platform or any part of it, host it on other servers, or publish it on the Internet.
d. CONSEQUENCES OF UNAUTHORIZED USE. Any unauthorized use of any Content on the Platform according to this sixth clause will constitute a violation of copyright and intellectual property laws and regulations and will entitle Las Torres Patagonia to deactivate the User’s Account and Registration, terminate this Platform Usage Agreement and its associated service, and deny the User access as expressed in section 3.2 above. This is without prejudice to Las Torres Patagonia’s right to take all actions, both civil and criminal, aimed at protecting its legitimate intellectual property rights. Any questions regarding trademarks and/or the use of Las Torres Patagonia’s Content should be directed to Las Torres Patagonia.
8. USE OF THE PLATFORM AND ITS CONTENT
a. GENERAL ASPECTS. The User agrees to use the Content and the Platform only for purposes that fall within the legal and regulatory framework, in accordance with morality and good customs, public order, and the terms and conditions of this Platform Usage Agreement. Las Torres Patagonia does not guarantee that the Content on the Platform and the services provided through it are appropriate outside Chile. Therefore, if the User accesses the Platform from outside Chile, they understand and agree that accessing and using the Platform is at their own risk, and they must ensure compliance with the specific laws and regulations of their jurisdiction.
b. ACCOUNT REGISTRATION
You can browse the Site without registering for an account. You will be required to register for an account to use certain features of the Site, such as purchasing a ticket. Your account username may not include another person’s name with the intent to impersonate that person or be offensive, vulgar, or obscene. Your account username and password are personal. You will be responsible for the confidentiality and use of your username and password and all activities (including purchases) conducted through your account. You must not transfer or sell access to your account. We will not be liable for any damage related to the disclosure of your username or password or the use by another person of your username or password. You must not use another user’s account without that user’s permission. You must immediately notify us in writing if you discover any unauthorized use of your account or other security breaches related to the account. We may require you to change your username and/or password if we believe your account is no longer secure or if we receive a complaint that your username violates another person’s rights. You will have no ownership of your account or username. We may reject registration, cancel an account, or deny access to the Site for any reason.
c. CODE OF CONDUCT
You agree to comply with all applicable laws, rules, and regulations, and that:
At Las Torres Patagonia, we love welcoming nature-loving tourists from all over the world. For this reason, we may ask for permission to share your images or videos on our digital platforms, including our website, social media channels, emails, and ads.
These materials are primarily published on specific pages of our website and in an inspiration gallery to give our clients an idea of what it’s like to visit Torres del Paine. In some cases, they may also be featured on the homepage of lastorres.com, our social media channels, our newsletter, or ads.
By responding to our request to publish your content, you agree to the following General Terms of Use:
Any photos or videos posted on social media and tagged with any of Las Torres Patagonia’s official social media profiles may be selected by Las Torres Patagonia to appear on our website, www.lastorres.com, in our newsletter, and on our social media channels. Your profiles must be “public” so we can view your photo; otherwise, it will not be visible and cannot be selected.
Las Torres Patagonia will select photos and/or videos that highlight experiences and stays at our properties and best align with the brand’s image and spirit, as long as Las Torres Patagonia is clearly mentioned. Selection will be based on the size, quality, and aesthetics of the material. Photos and/or videos must not, under any circumstances, violate public order, good morals, or current legislation. We strictly prohibit the publication of any abusive content, including violent, dangerous, threatening, defamatory, offensive, hateful, discriminatory, profane, or pornographic material.
Las Torres Patagonia is under no obligation to use the submitted materials, even if they meet all the conditions outlined in these General Terms of Use. If your photo is selected from a social media platform, you will receive a comment from the official Las Torres Patagonia account on that platform. Please respond with the hashtag ‘#YesLasTorresPatagonia’ to grant your permission and accept these General Terms of Use.
Participants certify that they own the copyright for any photos or videos they submit and have obtained the necessary permissions regarding image rights for any individuals appearing in the content. The publication of photos featuring minors assumes that consent has been obtained from their legal guardians.
By uploading your photos and/or videos and submitting content to the Gallery, you agree that your content may be displayed on the following platforms: the commercial website www.lastorres.com and all media used for brand promotion (marketing campaigns, catalogs, social media, and other customer communications).
By submitting a photo and/or video, you grant Las Torres Patagonia a free, perpetual, irrevocable, worldwide, non-exclusive, royalty-free license. You grant Create the right to use, modify, alter, and partially or fully reproduce the photos and/or videos, directly or indirectly, through any technical process and in any format, including but not limited to the commercial website, social media platforms where Las Torres Patagonia is present, and communication channels aimed at our customers.
Participants agree not to take any legal action (including on behalf of third parties) regarding the use of their images as described above against Las Torres Patagonia or anyone acting on its behalf.
You may request the removal of a photo or video at any time. Each piece of content includes a “report” button in the lower right corner, which you can use to flag it, or you may contact us at [email protected].
Your personal data, collected by Las Torres Patagonia when you upload your photo, is used to integrate your image into the media described above and to promote the Las Torres Patagonia brand. You may access your data, request corrections, or limit its processing by sending an email to [email protected].
Las Torres Patagonia’s social media profiles are as follows: