I.- Confirmations:

1. All reservations, modifications, and cancellations must be confirmed in writing by Las Torres Patagonia and have a confirmation code.

2. Reservation confirmations will be sent no later than one business day.

3. Availability enquiries, whether by telephone or in writing, do not constitute reservation confirmations.

II.- Payment Policy:

1. Individuals: The following are considered individual guests.

Up to 9 people (maximum 5 rooms).
Individual lodging reservations require full payment (100%) at the time of booking. All-inclusive program reservations will remain tentative until the client confirms and prepays 20% of the total amount reserved, within 5 days of receiving confirmation from the booking executive.
Reservations made fewer than 44 days prior to check-in must be paid in full within five business days.
For Special Season, reservations made fewer than 59 days prior to check-in must be paid in full within five business days.

2. Groups: The following are considered groups.

10 people or more (minimum 6 rooms).
For a review of group payment and cancellation policies, please refer to the special conditions with your reservations executive.
Las Torres Patagonia considers a group to be all people sitting at the same time and at the same table for meals and going on the same excursions as a group.
All reservations that are not prepaid are tentative and are subject to cancellation without prior notice from Las Torres Patagonia.
Pre-Rooming: Groups are asked for a pre-rooming list 90 days before check-in, after which Hotel Las Torres can release 50% of the reservations without names for sale.

III. Cancelations

During Low and Peak Season, the following penalties apply to the total amount of the reservation.

1. Individuals:

45 days or more before arrival…………………no penalty.
44 – 31 days before arrival…………………….50% penalty.
30 days or fewer before arrival…………………100% penalty.

2. Groups:Please consult your reservations executive for special conditions.

During Special Season, penalties apply to the total amount of the reservation.

1. Individuals:

60 days or more before arrival…………………no penalty.
59 – 45 days before arrival…………………….50% penalty.
44 days or fewer before arrival…………………100% penalty.

2. Groups: Please consult your reservations executive for special
conditions.

IV.- Modifications:

No changes can be made to the reservation once it is 100% paid. Any changes to reservations made within the cancellation and payment deadlines that result in a lower price than the original quote will not be refunded. If the modification results in a higher price than the original quote, the difference must be paid immediately.

Considering the above, no dates can be changed once payment has been made in full.

V.- Children

All-Inclusive Program:

Children under 5 years old: free of charge in All-Inclusive plan when sharing a bed with an adult (maximum 1 child per room).
6 to 10 years old: the special “Child” rate applies exclusively to All-Inclusive program. The room must be shared with at least one adult.

VI.- No Show:

Check-in is at 3:00 p.m and check-out is at 11:00 a.m.
If guests fail to arrive on the confirmed date and time, Las Torres Patagonia reserves the right to charge 100% of the reservation, with no refund, due to No Show.

VII.- Payment Terms:

Reservations will be considered tentative until the guest honors the prepayment and payment conditions of the reservation. In order to incentivize domestic tourism, Las Torres Patagonia has differentiated rates for Chileans and foreigners. Chilean residents pay in Chilean pesos including VAT. Rates in dollars are only valid for international visitors who show their passport and immigration card issued by the PDI (original document) at check-in. If a visitor does not comply with this requirement, they must pay the additional VAT tax of 19%.

The reservation fee is non-refundable. Payments must be made in the agreed currency, sending proof of deposit to your booking agent and to collections: [email protected] indicating the name of the reservation, code, and check-in date.

Payments must include the reservation codes given to you by your Las Torres Patagonia agent.

VIII.- Responsabilities:

Las Torres Patagonia is not responsible for the loss of documents or personal belongings of guests during travel or during their stay in any facilities belonging to Las Torres Patagonia, or in facilities or means of transport belonging to external service providers.

It is the guest’s responsibility to inform themselves about the destination and its geographic and weather conditions in order to determine the equipment they need to bring.

Las Torres Patagonia does not issue refunds for services not utilized in its program, such as: entrance passes to Torres del Paine National Park, boat tickets, transportation, or other services included in our program.

Las Torres Patagonia does not transport luggage without guests.

Las Torres Patagonia is not responsible for refunds due to: weather problems, road closures, natural phenomena, pandemics, theft, ground transportation issues (inside and outside of Torres del Paine National Park) and/or national or international air transportation, social or political protests or other resulting issues, personal problems, whether related health or any other problem beyond the will and control of the company, which prevent arrival or access to Torres del Paine and Las Torres Patagonia’s facilities.

In such cases, guests are advised to take out travel insurance, for which Las Torres Patagonia will provide the necessary documentation so that the guest can collect the insurance in their country of origin.

Any guide hired by the customer who uses the accommodations offered by Las Torres Patagonia must comply with Chilean regulations, established in Decree Law N°1094, Art N°70, which states that “Foreigners who are caught carrying out remunerated activities without proper authorization will be sanctioned with a fine of 1 to 50 minimum wages.”

Las Torres Patagonia will be governed for all intents and purposes by current Chilean legislation and any type of difficulty or legal dispute will be under the jurisdiction of a Chilean court of law.

IX.- Hotel Las Torres Payment Methods

1. For payments with Wetravel and Webpay, please request a payment link from an executive. Payments made with a Wetravel account require the following information:

Email: [email protected]
Business Name: Hotel Las Torres, after receiving the reservation confirmation.

2. Domestic Transfer (CLP):

On behalf of: Las Torres de la Patagonia S.A.
Taxpayer ID Number: 99.575.520-3
Checking Account: SANTANDER 61371150

3. International transfer, USA (USD):

On behalf of: Las Torres de la Patagonia S.A.
Taxpayer ID Number: 99.575.520-3
Checking Account: 3002191
Bank Name: ITAU New York
Address: 885 Third Avenue, 33rd floor New York 10022, USA
ABA Number: 026014627
Swift Code: CONBUS33

4. International transfer, rest of the world (USD):

On behalf of: Las Torres de la Patagonia S.A.
Taxpayer ID Number: 99.575.520-3
Checking Account: 5100140685
Bank Name: SANTANDER
Address: Avenida Colón 1131, Punta Arenas, Chile
Swift Code: BSCHCLRMXXXFor information and reservations

[email protected] or WhatsApp chat +56 9 8357 90 64
Chile +56 228 98 60 43 USA +1 (323) 982 37 61
UK +44 203 76 997 60
Telephone and WhatsApp service hours 9:00 am to 9:00 pm (Chile)

I.- Confirmations:

• All reservations, modifications, and cancellations must be confirmed in writing by Las Torres Patagonia and have a confirmation code.
• Reservation confirmations will be sent within a maximum of one business day for programs that include only lodging and services provided by Las Torres Patagonia. For programs that include external services, the timeframe may exceed two business days, depending exclusively on the response from the external provider.
• Availability enquiries, whether by telephone or in writing, do not constitute reservation confirmations.

II.- Payment Policy:

1. Individuals: The following are considered individual guests.

• Up to 9 people (maximum 5 rooms).
• Standalone lodging reservations must be paid in full at the time of booking. All-inclusive program reservations will be considered tentative until the client confirms and prepays 20% of the total amount reserved, within 5 days after the confirmation is sent by the reservations executive.
• The remaining balance must be paid 70 days prior to check-in, up to which point changes to the reservation will be allowed. Reservations made less than 69 days before check-in must be paid in full within the following five business days.

2. Groups: The following are considered groups.

• 10 people or more (minimum 6 rooms).
• For a review of group payment and cancellation policies, please refer to the special conditions with your reservations executive.
• Las Torres Patagonia considers a group to be all people sitting at the same time and at the same table for meals and going on the same excursions as a group.
• All reservations that are not prepaid are tentative and are subject to cancellation without prior notice from Las Torres Patagonia.
• Pre-Rooming: For groups, a pre-rooming list is required 90 days prior to check-in. After this period, Las Torres may release up to 50% of unnamed reservations for sale.

III. Cancelations Penalties apply to the total amount of the reservation.

Individual bookings:

• 90 or more days before arrival ……………… no penalty
• 89–70 days before arrival …………………….. 20% penalty
• 69–45 days before arrival …………………….. 50% penalty
• 44 days or fewer before arrival …………….. 100% penalty

Group bookings:

• Please review special conditions with your reservations executive.

IV.- Modifications:

No changes can be made to the reservation once it is 100% paid. Any changes to reservations made within the cancellation and payment deadlines that result in a lower price than the original quote will not be refunded. If the modification results in a higher price than the original quote, the difference must be paid immediately.

Considering the above, no dates can be changed once payment has been made in full.

V.- Children

Infant and Child rates apply only to the W Circuit program (4D/3N) self-guided.

• Infant Rate: applies to children under 5 years old. In camping, it applies to 1 infant sharing a tent with 1 adult. For lodging in Refugio, it applies when one adult is booked per child.
• Child Rate: applies to children from 6 to 10 years old. In camping, it applies to 1 child sharing a tent with 1 adult. For lodging in Refugio, it applies when one adult is booked per child.

VI.- No Show:

• Mountain stays, campsites and mountain cabins: check-in is at 3:00 PM and check-out is at 9:30 AM.
• If guests fail to arrive on the confirmed date and time, Las Torres Patagonia reserves the right to charge 100% of the reservation, with no refund, due to No Show.

VII.- Payment Terms:

Reservations will be considered tentative until the guest honors the prepayment and payment conditions of the reservation.

In order to incentivize domestic tourism, Las Torres Patagonia has differentiated rates for Chileans and foreigners. Chilean residents pay in Chilean pesos including VAT. Rates in dollars are only valid for international visitors who show their passport and immigration card issued by the PDI (original document) at check-in. If a visitor does not comply with this requirement, they must pay the additional VAT tax of 19%. The reservation fee is non-refundable.

Payments must be made in the agreed currency, sending proof of deposit to your booking agent and to collections: [email protected] indicating the name of the reservation, code, and check-in date. Payments must include the reservation codes given to you by your Las Torres Patagonia agent.

VIII.- Responsabilities:

Las Torres Patagonia is not responsible for the loss of documents or personal belongings of guests during travel or during their stay in any facilities belonging to Las Torres Patagonia, or in facilities or means of transport belonging to external service providers.

It is the guest’s responsibility to inform themselves about the destination and its geographic and weather conditions in order to determine the equipment they need to bring.

Las Torres Patagonia does not issue refunds for services not utilized in its program, such as: entrance passes to Torres del Paine National Park, boat tickets, transportation, or other services included in our program.

Las Torres Patagonia does not transport luggage without guests. Las Torres Patagonia is not responsible for refunds due to: weather problems, road closures, natural phenomena, pandemics, theft, ground transportation issues (inside and outside of Torres del Paine National Park) and/or national or international air transportation, social or political protests or other resulting issues, personal problems, whether related health or any other problem beyond the will and control of the company, which prevent arrival or access to Torres del Paine and Las Torres Patagonia’s facilities.

In such cases, guests are advised to take out travel insurance, for which Las Torres Patagonia will provide the necessary documentation so that the guest can collect the insurance in their country of origin. Any guide hired by the customer who uses the accommodations offered by Las Torres Patagonia must comply with Chilean regulations, established in Decree Law N°1094, Art N°70, which states that “Foreigners who are caught carrying out remunerated activities without proper authorization will be sanctioned with a fine of 1 to 50 minimum wages.”

Las Torres Patagonia will be governed for all intents and purposes by current Chilean legislation and any type of difficulty or legal dispute will be under the jurisdiction of a Chilean court of law.

IX.- Trekking Circuits Payment Methods

1. For payments with Wetravel and Webpay, please request a payment link from an executive. Payments made with a Wetravel account require the following information:

• Email: [email protected]
• Business Name: Las Torres Patagonia (FS), after receiving the reservation confirmation.

2. National transfer (CLP):

• On behalf of: Serv. Turísticos Fantástico Sur Ltda.
• Taxpayer ID Number: 78.809.700-K
• Checking Account: SANTANDER 31802024

3. International transfer, USA (USD):

• On behalf of: Serv. Turísticos Fantástico Sur Ltda.
• Taxpayer ID Number: 78.809.700-K
• Checking Account: 3003067
• Bank Name: ITAU New York
• Address: 885 Third Avenue, 33rd floor New York 10022, USA
• ABA Number: 026014627
• Swift Code: CONBUS33

4. International transfer, rest of the world (USD):

• On behalf of: Serv. Turísticos Fantástico Sur Ltda.
• Taxpayer ID Number: 78.809.700-K
• Checking Account: 5130002040
• Bank Name: SANTANDER
• Address: Avenida Colón 1131, Punta

Privacy Policy for Reserva Las Torres

At Las Torres Patagonia, accessible from https://www.lastorres.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Las Torres Patagonia and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at [email protected]

Log Files

Las Torres Patagonia follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Las Torres Patagonia uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Las Torres Patagonia. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Las Torres Patagonia, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Las Torres Patagonia has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Las Torres Patagonia’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Las Torres Patagonia does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Las Torres Patagonia. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

This is the Cookie Policy for Reserva Las Torres, accessible from https://www.lastorres.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Terms and Conditions Template.

Terms and Conditions

USE AGREEMENT FOR THE LAS TORRES PATAGONIA MOBILE APP

This agreement (the “Platform Use Agreement”), between LAS TORRES DE LA PATAGONIA S.A., Tax ID No. 99.575.520-3, and the User subscribing to it, establishes and regulates the terms and conditions for the use of the Las Torres Patagonia mobile app (www.lastorres.com), and the mobile application of the same name as indicated below:

1. DEFINITIONS
   For the purposes of this Platform Use Agreement and other Specific Agreements, it is understood that the words listed below will have the meaning indicated for each:
   1. “Las Torres de la Patagonia” is a S.A., Tax ID No. 99.575.520-3
   2. “Site”: refers to the web platform and the mobile application owned and operated by Las Torres Patagonia, available at www.lastorres.com.com, and the application available for download on mobile devices, the services provided by Las Torres Patagonia through it, the other web pages that comprise it, and the content available on its pages, currently and as modified from time to time, which allows for the connection between people who want to purchase tickets for mass events organized and produced by Las Torres Patagonia.
   3. “Mobile Application”: the mobile application owned and operated by Las Torres Patagonia, available for download on mobile devices, the services provided by Las Torres Patagonia through it, and the content available on it, currently and as modified from time to time.
   4. “Platform Use Agreement”: refers to this agreement accepted by the User during the User Registration process on the Platform, between Las Torres Patagonia and the subscribing User, which establishes and regulates the terms and conditions of use of the Platform.
   5. “User”: refers to the natural or legal person who accesses the Platform, navigates it, and/or uses the services and/or information contained therein. The User can be an Unregistered User or a Registered User, as defined below;
   6. “Unregistered User”: refers to a User who has not successfully completed the User Registration process and therefore does not have a Username and Password. The Unregistered User can browse certain pages and content on the Platform; however, navigation of certain content and sections is reserved solely for Registered Users of Las Torres Patagonia.
   7. “Registered User” or “Member”: refers, indistinctly, to any User who has successfully completed the User Registration process on Las Torres Patagonia or the Mobile Application, and therefore has a Username and Password to authenticate on the Platform;
   8. “User Registration”: refers to the process by which an Unregistered User completes the registration procedure on the Platform, obtaining a Username and Password, which will enable them to access certain content and use certain services available on it.
   9. “Authentication”: refers to the action of accessing the Platform as a Registered User by entering the “Username” and “Password” in the authentication section;
   10. “Username”: refers to the name that identifies the Registered User, designated by them, and registered in the Las Torres Patagonia database. The Registered User uses the Username to authenticate on the Platform when they want to navigate sections that require User authentication for such purposes;
   11. “Password” or “Access Key”: refers, indistinctly, to the alphanumeric combination designated by the Registered User, which is registered in the Las Torres Patagonia database and required for authentication on the Platform;
   12. “Privacy Policy”: has the meaning given in section 4.1. of this Platform Use Agreement;
   13. “Account”: Refers to the instance on the Platform that the User accesses upon authentication, corresponding to the Registered User’s personal page on Las Torres Patagonia.com. Their Account allows access to different services, including the User Profile, Virtual Account, trips, map, legal documents accepted on the Platform, among others;
   14. “User Profile”: refers to the instance in which the User manages and publishes their set of personal information;
   15. “Content”: refers to all material on the Platform, including but not limited to texts, data, articles, designs, logos, trademarks, forms, documents, graphics, photos, images, content in general, its organization and compilation, source codes, software, and any other information contained therein;
2. GENERAL ASPECTS OF THE PLATFORM USE AGREEMENT
   1. OBJECT OF THE PLATFORM USE AGREEMENT. The purpose of this Platform Use Agreement is to regulate the relationship between Las Torres Patagonia and the User, defining the terms and conditions for the use of the Platform.
   2. ACCEPTANCE OF THE PLATFORM USE AGREEMENT By clicking the “Accept” button at the end of this Agreement, the User acknowledges and declares that they have read, understood, and fully accepted the text of the Platform Use Agreement in all its parts, agreeing to be governed by all its terms and conditions and subject to applicable laws and regulations. Once the “Accept” button is clicked, this Agreement will be binding and obligate the parties. If the User does not accept this Platform Use Agreement, they must immediately refrain from accessing, browsing, and using the Platform. Furthermore, they will not be able to use its services or the information available on the web pages and mobile applications that comprise it.
   3. POWERS OF LAS TORRES PATAGONIA REGARDING PLATFORM CONTENT. Las Torres Patagonia may make changes to the Content and the Platform at any time and without prior notice to Users. It is also noted that the Platform may contain technical and/or typographical errors, and Las Torres Patagonia will not be liable for any damages arising from such inadvertent errors.
   4. AUTONOMY OF THE CLAUSES OF THE PLATFORM USE AGREEMENT. If any clause of this Platform Use Agreement is declared non-existent, invalid, unenforceable, and/or in any way ineffective by a competent court, the other clauses of this Platform Use Agreement and the rights and obligations arising therefrom will remain fully in force and effect.
3. MODIFICATIONS AND TERMINATION OF THE PLATFORM USE AGREEMENT
   1. MODIFICATIONS. Las Torres Patagonia may at any time and from time to time correct, modify, add, delete, and update the terms and conditions of this Platform Use Agreement, subject to acceptance by the User. For these purposes, Las Torres Patagonia will timely notify the User of the modifications they wish to make to the Platform Use Agreement through an email sent to the account used for registration. The changes to the Platform Use Agreement will be deemed accepted by the User if they do not object to them within three days of receiving the email notification.
   2. TERMINATION OF THE PLATFORM USE AGREEMENT
      1. This Platform Use Agreement will remain in effect and be effective as long as Las Torres Patagonia continues to operate the Platform. Las Torres Patagonia reserves the right to cease offering the Platform, its Content, and the services provided through the Platform at any time with prior notice to Users and Members of Las Torres Patagonia.
      2. Notwithstanding the foregoing, Las Torres Patagonia may immediately terminate the Platform Use Agreement if it decides, at its sole discretion, to deactivate a Member’s account and the respective User Registration in any of the following cases:
         a. If it is found that any of the information provided by the User is false, incomplete, inaccurate, erroneous, and/or in any way unreliable;
         b. If the User engages in unauthorized use of the Platform Content in accordance with the provisions of sections 6.5. and/or 7.2. of this Platform Use Agreement;
         c. If the User commits a serious breach of their obligations under the Platform Use Agreement and/or the Specific Agreements.
         In such cases, it will be understood that the Platform Use Agreement and User Registration have expired from the moment Las Torres Patagonia notifies the User of this by email sent to the address registered by them with Las Torres Patagonia.
      3. However, the clauses dealing with the following matters will survive and remain in force even after the termination of the Platform Use Agreement: (i) Indemnities, (ii) User Declarations and Warranties, (iii) Responsibilities and Exclusions, (iv) Applicable Law and Competent Court, (v) and, in general, any other matter that by its nature endures despite the termination of this Agreement.
      4. It is expressly stated that the User may not withdraw from this Platform Use Agreement and its annexes, in accordance with the provisions of letter b) of article 3 bis of the Consumer Protection Law.

5. PRIVACY, CONFIDENTIALITY, AND INFORMATION PROTECTION POLICIES

1. Las Torres Patagonia is committed to maintaining the confidentiality of the data provided by Users during registration, with special emphasis on information considered private, such as RUT, phone number, email, etc., in full compliance with Law No. 19,628 on the Protection of Personal Data.
2. 4.2. The User is responsible for safeguarding their Username and Password, which are for their exclusive use. Las Torres Patagonia will not be liable for damages incurred by the User due to misuse by third parties of their Username and Password. In case of detecting any misuse of their Username or Password, the User must immediately notify Las Torres Patagonia via email at [email protected].
3. 4.3. Las Torres Patagonia establishes the Platform’s Privacy Policies, which are available at www.lastorres.com. The User must read and accept these policies to navigate the Platform and use the services offered.
4. Privacy policies include the provision and interaction of data and information stored on the platform that Las Torres Patagonia shares with directly related companies, whether as a parent company or a subsidiary or affiliated company. By accepting this contract, the user also consents to sharing information with companies directly related to Las Torres Patagonia as described above. Additionally, Las Torres Patagonia may send information about benefits offered by its sponsors to Platform users, but in no case will it share user information with sponsors, except for what is strictly necessary to offer users discounts and deals.

6. ACCURACY OF USER INFORMATION

1. USER RESPONSIBILITY. The User agrees that all information provided to Las Torres Patagonia, whether through the Platform (in User Registration forms or other means provided by Las Torres Patagonia) or other methods defined by Las Torres Patagonia with the User (email, mail, telephone, at DG Medios offices, among others), must be truthful, reliable, and verifiable. The User is also solely responsible for keeping their personal information up to date at all times. By accepting this Contract, the User guarantees the authenticity of all data provided to Las Torres Patagonia and any data updated over time. The User is solely responsible for any damages caused by any inaccuracies in the information, whether to themselves, Las Torres Patagonia, or third parties. Las Torres Patagonia is not liable for any breaches of this clause by the User.
2. PROHIBITIONS. The User understands that they may not create accounts or use the Platform by providing false information.
3. VERIFICATIONS. Las Torres Patagonia reserves the right to verify the information provided by the User. If it is found that the information or any part of it is not truthful or does not correspond to the User who provided it, Las Torres Patagonia may deactivate the User’s Account and Registration, terminate this Platform Usage Agreement and its associated service, and deny the User access as expressed in section 3.2 above. This is without prejudice to Las Torres Patagonia’s right to initiate any legal actions it deems appropriate against the User who provided false information.

7. INTELLECTUAL PROPERTY

a. PROTECTED CONTENT. All material on the Platform and its Content, including but not limited to texts, data, articles, designs, logos, trademarks, forms, documents, graphics, photos, images, general content, its organization and compilation, source codes, software, among others, and any other information contained on the Platform (the “Content” or “Contents”) is the property of Las Torres Patagonia and is protected by intellectual property laws and international treaties in force in Chile. The User understands and accepts that the Content is the property of Las Torres Patagonia.

b. TRADEMARKS. Las Torres Patagonia (including its logo and all logos derived from the main Las Torres Patagonia logo), its trademark, trade names, or distinctive signs appearing on the Platform, as well as the domain www.lastorres.com (the “Trademark”), are registered trademarks owned by Las Torres Patagonia. The User acknowledges, declares, and agrees that using the Platform and the services provided by Las Torres Patagonia does not grant any rights over the Trademarks or the Content.

c. PROHIBITIONS

i. The Content may not be copied, modified, reproduced, reused, redistributed, republished, displayed, or posted by the User in any form or medium, including but not limited to electronic, mechanical, recordings, photocopies, among others, without prior written authorization from Las Torres Patagonia.

ii. Nothing on the Platform may be used by third parties without prior written authorization from Las Torres Patagonia each time it is required.

iii. The User may only access, download, transmit, and print any Content exclusively for personal use and solely in connection with the proper use of the services provided to the User by Las Torres Patagonia through the Platform.

iv. The User may not modify or create derivative works from any part of the Content or all of the Content published on the Platform.

v. The use of Las Torres Patagonia’s Content on any other site, including linking to Las Torres Patagonia’s site on other websites, with or without the Las Torres Patagonia logo, is prohibited without prior written authorization from Las Torres Patagonia.

vi. The User may not reproduce a “mirror” site of Las Torres Patagonia’s web platform or any part of it, host it on other servers, or publish it on the Internet.

d. CONSEQUENCES OF UNAUTHORIZED USE. Any unauthorized use of any Content on the Platform according to this sixth clause will constitute a violation of copyright and intellectual property laws and regulations and will entitle Las Torres Patagonia to deactivate the User’s Account and Registration, terminate this Platform Usage Agreement and its associated service, and deny the User access as expressed in section 3.2 above. This is without prejudice to Las Torres Patagonia’s right to take all actions, both civil and criminal, aimed at protecting its legitimate intellectual property rights. Any questions regarding trademarks and/or the use of Las Torres Patagonia’s Content should be directed to Las Torres Patagonia.

8. USE OF THE PLATFORM AND ITS CONTENT

a. GENERAL ASPECTS. The User agrees to use the Content and the Platform only for purposes that fall within the legal and regulatory framework, in accordance with morality and good customs, public order, and the terms and conditions of this Platform Usage Agreement. Las Torres Patagonia does not guarantee that the Content on the Platform and the services provided through it are appropriate outside Chile. Therefore, if the User accesses the Platform from outside Chile, they understand and agree that accessing and using the Platform is at their own risk, and they must ensure compliance with the specific laws and regulations of their jurisdiction.

b. ACCOUNT REGISTRATION

You can browse the Site without registering for an account. You will be required to register for an account to use certain features of the Site, such as purchasing a ticket. Your account username may not include another person’s name with the intent to impersonate that person or be offensive, vulgar, or obscene. Your account username and password are personal. You will be responsible for the confidentiality and use of your username and password and all activities (including purchases) conducted through your account. You must not transfer or sell access to your account. We will not be liable for any damage related to the disclosure of your username or password or the use by another person of your username or password. You must not use another user’s account without that user’s permission. You must immediately notify us in writing if you discover any unauthorized use of your account or other security breaches related to the account. We may require you to change your username and/or password if we believe your account is no longer secure or if we receive a complaint that your username violates another person’s rights. You will have no ownership of your account or username. We may reject registration, cancel an account, or deny access to the Site for any reason.

c. CODE OF CONDUCT

You agree to comply with all applicable laws, rules, and regulations, and that:

1. You will not restrict or inhibit any other person from using the Site;
2. You will not use the Site for any unlawful purpose;
3. You will not express or imply that any statements you make are endorsed by us without our prior written consent;
4. You will not impersonate any person or entity, whether real or fictitious, including an employee or representative of our company;
5. You will not submit (a) any content or information that is unlawful, fraudulent, defamatory, or otherwise objectionable, or that infringes our intellectual property rights or those of any third party or any other rights; (b) any non-public information about companies without authorization; or (c) any unsolicited commercial communication, including advertising, solicitations, chain letters, pyramid schemes, surveys, contests, investment opportunities, or other commercial communication;
6. You will not submit or provide links to any post that contains material that could be considered harmful, obscene, pornographic, sexually explicit, indecent, lewd, violent, abusive, profane, insulting, threatening, harassing, hateful, or otherwise objectionable, that includes the image of persons under 18 years of age, promotes or describes drug use (including alcohol and cigarettes) in a positive way, portrays violence as acceptable, glamorous, or desirable, or contains personal contact information or other information that identifies a third party;
7. You will not submit or provide links to any post that contains material that harasses, victimizes, degrades, or intimidates an individual or group of individuals based on religion, race, ethnicity, sexual orientation, gender, age, or disability;
8. You will not engage in “spam” or flooding communication;
9. You will not collect or gather information about Site users;
10. You will not order a quantity of tickets for an event that exceeds the limit established for that event;
11. You will not use any password or code to participate in a presale or other offer on the Site if you did not receive the password or code from us, or if doing so violates the terms of the presale or offer; or
12. You will not use any area of the Site for commercial purposes, such as conducting sales of tickets, products, or services.

At Las Torres Patagonia, we love welcoming nature-loving tourists from all over the world. For this reason, we may ask for permission to share your images or videos on our digital platforms, including our website, social media channels, emails, and ads.

These materials are primarily published on specific pages of our website and in an inspiration gallery to give our clients an idea of what it’s like to visit Torres del Paine. In some cases, they may also be featured on the homepage of lastorres.com, our social media channels, our newsletter, or ads.

By responding to our request to publish your content, you agree to the following General Terms of Use:

Publishing Photos and/or Videos in the Gallery

Any photos or videos posted on social media and tagged with any of Las Torres Patagonia’s official social media profiles may be selected by Las Torres Patagonia to appear on our website, www.lastorres.com, in our newsletter, and on our social media channels. Your profiles must be “public” so we can view your photo; otherwise, it will not be visible and cannot be selected.

Selection Criteria and Visual Identity Guidelines

Las Torres Patagonia will select photos and/or videos that highlight experiences and stays at our properties and best align with the brand’s image and spirit, as long as Las Torres Patagonia is clearly mentioned. Selection will be based on the size, quality, and aesthetics of the material. Photos and/or videos must not, under any circumstances, violate public order, good morals, or current legislation. We strictly prohibit the publication of any abusive content, including violent, dangerous, threatening, defamatory, offensive, hateful, discriminatory, profane, or pornographic material.

Las Torres Patagonia is under no obligation to use the submitted materials, even if they meet all the conditions outlined in these General Terms of Use. If your photo is selected from a social media platform, you will receive a comment from the official Las Torres Patagonia account on that platform. Please respond with the hashtag ‘#YesLasTorresPatagonia or #EnjoyLasTorresPatagonia to grant your permission and accept these General Terms of Use.

Photo Rights Transfer

Participants certify that they own the copyright for any photos or videos they submit and have obtained the necessary permissions regarding image rights for any individuals appearing in the content. The publication of photos featuring minors assumes that consent has been obtained from their legal guardians.

By uploading your photos and/or videos and submitting content to the Gallery, you agree that your content may be displayed on the following platforms: the commercial website www.lastorres.com and all media used for brand promotion (marketing campaigns, catalogs, social media, and other customer communications).

By submitting a photo and/or video, you grant Las Torres Patagonia a free, perpetual, irrevocable, worldwide, non-exclusive, royalty-free license. You grant Create the right to use, modify, alter, and partially or fully reproduce the photos and/or videos, directly or indirectly, through any technical process and in any format, including but not limited to the commercial website, social media platforms where Las Torres Patagonia is present, and communication channels aimed at our customers.

Participants agree not to take any legal action (including on behalf of third parties) regarding the use of their images as described above against Las Torres Patagonia or anyone acting on its behalf.

Requesting the Removal of a Photo

You may request the removal of a photo or video at any time. Each piece of content includes a “report” button in the lower right corner, which you can use to flag it, or you may contact us at [email protected].

Personal Data Processing

Your personal data, collected by Las Torres Patagonia when you upload your photo, is used to integrate your image into the media described above and to promote the Las Torres Patagonia brand. You may access your data, request corrections, or limit its processing by sending an email to [email protected].

Las Torres Patagonia’s social media profiles are as follows:

• Instagram: @lastorres.patagonia
• TikTok: @LasTorresPatagonia
• Facebook: @LasTorresPatagonia
• YouTube: @LasTorresPatagonia
• X (Twitter): @TorresPatagonia

TERMS OF USE FOR IMAGES – LAS TORRES PATAGONIA PHOTO PLATFORM

SUMMARY

This document establishes the parameters for the use of the Las Torres Patagonia image library, which has been created to support tour operators’ commercial efforts. It sets the terms and conditions for accessing, downloading and using the images available at the following link: https://bancoaudiovisual.lastorres.com/

OWNERSHIP OF THE IMAGES

All images and videos hosted on this platform are the exclusive property of Las Torres Patagonia. Any other use not described here requires approval, and Las Torres Patagonia reserves the right to review the request.

AUTHORIZATION FOR USE

Las Torres Patagonia grants the tour operators registered on this platform the right to use these images for the sole purpose of promoting Las Torres Patagonia’s products and/or services. This right includes use on/in advertising materials, social media, websites and email marketing campaigns.

This license is exclusive, non-transferable and revocable. In the event of unauthorized or extraordinary use, Las Torres Patagonia reserves the right to revoke the license and initiate the corresponding legal actions.

RESTRICTIONS ON USE

The following is expressly prohibited:

• Using these images to promote products or services for brands other than Las Torres Patagonia.
• Altering the images, modifying the original integrity of the photographs or falsifying the related information on the material.
• Selling, sublicensing, redistributing or transferring the images to third parties.
• Using the images to damage the Las Torres Patagonia brand.

TERM OF THE LICENSE

The license extended through the following document remains valid as long as the tour operator continues to promote the services that Las Torres Patagonia offers.

In the event of termination of the commercial relationship, the operator must cease to use the images on all media.

EXTENDED LIABILITY

The tour operator undertakes to be responsible for the correct use of the images provided by Las Torres Patagonia and to be liable for any third-party claim derived from their use.

ACCEPTANCE OF TERMS

Use of the photo platform constitutes acceptance of each of the terms and conditions.