Reservations and Privacy Policies - Reserva Las Torres

Privacy Policy, Terms and Conditions

Privacy Policy for Reserva Las Torres

At Las Torres Patagonia, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Las Torres Patagonia and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at [email protected]

Log Files

Las Torres Patagonia follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Las Torres Patagonia uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Las Torres Patagonia. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Las Torres Patagonia, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Las Torres Patagonia has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Las Torres Patagonia’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Las Torres Patagonia does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Las Torres Patagonia. This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Políticas de Cookies

This is the Cookie Policy for Reserva Las Torres, accessible from

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Terms and Conditions Template.

Reservation and Cancelation's Policies: All Inclusive Packages and Hotel Las Torres


 20 October 2021 to 30 April 2022



  • Reservation Confirmation:
    • All reservations, changes or cancelations must be confirmed in writing and have a confirmation number.
    • We will send confirmations for reservations within 24 hours.



  • Payments:
    • To guarantee a reservation 15% of its value must be pre-paid at the time of confirmation of the reservation by the sales executive.
    • The remaining 85% must be paid 31 days before the check-in date for individual bookings and 45 days before for groups. Individual bookings are considered for 0 to 9 people and group bookings for 10 or more people.
    • All reservations made within 30 days of the check-in date, must be paid in full within 48 hours of receiving the availability and price confirmation from the sales executive.


  • Cancelations without Charge
    • You may reprogramme your trip without charge or cancel it with a 100% reimbursement of the amount paid, up until 31 days before the check-in date (45 days for groups). After this date is won´t be possible to cancel or make changes to the reservation.
    • We cannot reimburse the value of reservations canceled within 30 days of the check-in date.


  • Cancelations due to COVID-19

In the event that the COVID-19 pandemic continues, causing the closure of international borders or Torres del Paine National Park, national quarantine or our guests becoming infected (and can present medical records) within 30 days of their check in date, Hotel las Torres can offer the following alternatives:

  • reprogramme the reservation date for a stay up until April 2023.
  • transfer the reservation to another name.


  • Children:
    • There is no charge for an infant under 4 years old that shares a room with a minimum of 1 accompanying adult paying the single room occupancy rate.
    • There is no charge for 2 infants under 4 years that share a room with minimum 1 accompanying adult paying the double room occupancy rate.
    • Cots can be reserved at no extra cost.
    • Ask for the child rate for programs, for children over 4 years old.


  • Groups:
    • The Pre-Rooming List for groups (10 or more people) is requested 60 days before check-in. In the case that the reservations haven´t been sold at this point (they have no name assigned) Hotel Las Torres may release for re-sale 50% of the rooms reserved that have no name.
    • For groups of over 15 people, the 16th person receives a free double bedroom during the stay. Meals, drinks and other services are not included in this offer.


  • Changes to the Reservation:

 The date of the reservation (and the name) can be changed up until 31 days before the check-in date and can be reprogrammed up until April 2023.

  • When changes are made to reservations after the permitted time period and they result in a reservation value lower than the value of the original reservation – the difference is not reimbursable. If the value of the new reservation is higher than the original value, the client will be asked to pay the difference.
  • Services In the programs not used by the guests cannot be reimbursed.


  • NO SHOW:
    • Check-in is at 3:00 p.m. and check-out is at 9:30 a.m. everyday.
    • Guests should check-in to Hotel Las Torres no later than 9:00 p.m. on the date of the reservation. If they check-in later than this time without informing previously, the hotel has the right to charge 100% of the value of the reservation, taking it as a No Show and can resell the room reservation.


Reservation and Cancelation's Policies: Trekking Packages, Camping, Hostel and Cabin.

Reservation Requests
1. Any reservation request, change or cancellation must be submitted in writing, via email to your sales executive. All relevant information for managing the request must also be sent.
2. The request will be answered via email together with a confirmation number. This number will be requested at check-in at the campgrounds and mountain hostels.
3. The confirmation of availability (by e-mail or phone) is not considered a reservation confirmation.
4. Once the reservation confirmation has been received from the client, it, as well as the commercial policies indicated in this document, will be considered accepted, unless the client requests corrections or modifications to the confirmation.
5. Reservation confirmations will be sent within 48 business hours if they include programs or services provided entirely by Reserva Las Torres. For programs including third-party accommodations, the term may exceed these 48 hours, in this case depending exclusively on the response of the accommodation provider.
6. Reservations of up to 9 guests will be considered as individual bookings and for 10 or more as group bookings.
7. Park entrance tickets as well as boat trip tickets are included in the program and should be collected at the Puerto Natales office. There is no refund for unused tickets or other services.
8. All services associated with a reservation are subject to availability (equipment, meals, etc.) and will be specified in the confirmation.
9. All reservation changes made after the cancellation and payment deadlines that result in a lower value that the original price, are not refundable. If the reservation change leads to a higher value than the original price, the difference must be paid by the client.
10. It is not allowed to reserve more beds than the number of guests (private rooms)

Payment and Cancellation Policy
1. Full payment of the reservation must be made within 5 business days after receiving the confirmation. If the payment is not made by this deadline, the reservation will be cancelled automatically.
2. Fee-free cancellations must be made within the following deadlines:
Individuals (1-9 people): 31 days before check-in.
Groups (10 or more people): 61 days before check-in.
3. Payments must be made in the agreed currency, sending a copy of the payment to your reservation executives including the reservation name, code and check-in date.
4. NO SHOW: Guests must check-in to the mountain hostels and campsites before 9pm on the date indicated in the reservation. If a guest does not show up at the indicated date and time of check-in at the reserved accommodation, Reserva Las Torres can cancel the reservation, charge the guest 100% of the cost of the reservation and rebook it. If the reservation was tax exempt, a national invoice plus taxes (VAT) will be issued. Check-in for mountain hostels and campsites is from 3pm and check-out is until 9am.
5. All bank transfer costs for payments must be covered by the customer, together with any fees from banks or other platforms associated with reimbursement payments due to cancellations.
6. Refunds will only be awarded to cases that comply with our commercial terms and conditions as stated in this document.

Campsites: Children under 10 do not pay for the campsite but do pay for meals and equipment, such as sleeping bag, liner and sleeping mat. This applies to only one child per adult.
Mountain Hostels: Children under 3 sharing a bed with one of their parents do not pay for the bed but do pay for meals and equipment, such as sleeping bag, liner and sleeping mat. This applies to only one child per adult.

Corkage Fee
The consumption of drinks which were not bought in the mountain hostels is not permitted. Reserva Las Torres charges a corkage fee of US $7 per bottle of wine brought from the outside.

1. Reserva Las Torres will send a list with suggestions of essential clothing and equipment required for mountain activities. However, it is the guest’s responsibility to find out more about the destination in order to decide what equipment to bring.
2. Reserva Las Torres is not responsible for refunds within the periods explained before or for no show due to bad weather, road closures, natural phenomena, theft, problems with connecting flights, social or political demonstrations or issues arising from them, personal problems, whether health-related or otherwise, or any other event outside the control of the company that may prevent arrival or access to Torres del Paine and Reserva Las Torres’s mountain hostels and campsites. To prevent any losses, we recommend purchasing travel insurance. Reserva Las Torres will provide all the necessary documents to allow the guest to collect the insurance in their country of origin.
3. Reserva Las Torres is not responsible for the loss of the guests documents or personal belongings during the trip or stay in our mountain hostels, campsites, or facilities/lodging/transportation of third-party providers.
4. Guests are required to sign the WAIVER for Trekking Programs: All required information must be completed by participants and signed before taking part in the activity, as stated in Decree No. 222 of 2010, of the Chilean Ministry of Economy Development and Tourism. If the waiver is not signed the guest will not be allowed to participate in the activity.

Terms and Conditions
Rates per person in USD for accommodation are exempt from VAT and only apply to international guests that meet the exemption requirements. This exemption dose not include campsites or equipment.

According to the Chilean law on tax exemption for international tourists, all nternational guests must carry their passport and immigration form (original)with them and present these documents upon check-in at each mountain hostel. Otherwise, the 19% VAT will be charged at every front desk where these documents are not presented.

Publicity of any kind, including advertisement (without previous authorization), is not permitted in Reserva Las Torres, its facilities, or natural areas.

Payment Methods
1. Credit Card and PAYPAL
We accept most credit cards and to make payments we need your card number and expiration date.
After receiving the confirmation e-mail of you reservation, you can make payments via PayPal sending the total amount to [email protected]

2. Payment from Abroad: Wire Transfer or Deposit to
Direct Deposit Abroad (US):
Beneficiary Bank: Corpbanca New York Branch
ABA Routing Nr: 026014627
Swift Code: CONBUS33
Account Number: 3003067
Recipient: Servicios Fantástico Sur Limitada
Address: Av. Colón 1131, Punta Arenas, Chile.