FAQ I Preguntas Frecuentes - Reserva Las Torres
What is the best time to visit Torres del Paine National Park?
Each season has its own charm! Torres del Paine National Park is open all year, but the most popular time to visit is between October and March, coinciding with spring and summer in the southern hemisphere. This period is characterized by sunny days, less rain and up to 16 hours of natural light. Hotel Las Torres only operates between October and April and remains closed during winter.
How many days are recommended for a good stay in Torres del Paine National?
To truly enjoy the wonders of Torres del Paine National Park we recommend a minimum of 3 nights, but ideally 4-5. It is important to remember arrival and departure days include extensive travel and therefore make it difficult to organize formal tours. Once you come for your first visit, you’ll realize how much the National Park has to offer, and you’ll likely already be planning your next visit!
Why should I take the option of an all-inclusive program?
Our all-inclusive service allows you to completely customize your weekly itinerary and discover as many of the natural wonders of Torres del Paine National Park as possible. You can truly disconnect from your routine and simply live in the moment each day, not worrying about paying for each service or each meal. Considering there are no other restaurants, bars or hiking services close by, it is very convenient to have everything booked beforehand.
What does the all-inclusive program include?
Our all-inclusive programs include all guided tours, meals, and drinks you desire. They are designed to give you the freedom to visit multiple areas of Torres del Paine National Park and have the most culturally infused and experience diverse stay possible. The program includes: - Transfers to and from Puerto Natales, Punta Arenas, or Calafate - Entrance fee to Torres del Paine National Park - All meals - Open Bar (not including Premium beer, wine or spirits) All tours* inside the National Park - Friendly, attentive, and extremely knowledgeable bilingual guides - WiFi - Accommodation in superior room - A 20% discount in our spa treatments *The “Full Paine” tours to Grey Glacier and Serrano / Balmaceda Glaciers, with navigation on Grey Lake and Serrano River, are the only tours that require prior reservation (and have limited availability). This is because the navigation is offered by an external company and therefore we can’t take any responsibility for cancellations due to weather conditions or technical issues.
Are all the tours included in the all-inclusive program?
Yes! All of the tours are included in our all-inclusive programs, although not every tour is available every day. You can mix and match as you wish and fit as many activities as you can in one day. This is definitely the best way to see as much of Torres del Paine as possible, while also getting to learn about Patagonia’s rich culture, enjoying traditional food and drinks, and relaxing in the comforts of Hotel Las Torres. It is important to mention that boat trips on the Full Paine excursions are optional and not included in all-inclusive programs, and the boat trip in the Francés Valley excursion is mandatory and has an additional cost. Tours to the Francés Valley are only available from November to March, due to the working period of the catamaran that crosses Lake Pehoe.
What kind of tours can be taken with the all-inclusive package?
With 10 full and 11 half-day tours, we offer a wide range of activities that include horseback, hiking, and sight-seeing in van. When using the all-inclusive package, all you need to do is choose the tours that align with your preference, interest and ability! The diverse options include riding through the pampas, walking through virgin forests and observing wildlife in its natural habitat. Our friendly and knowledgeable guides will lead you to discover life at the end of the world, while glaciers and mountains watch your steps.
Do I need to book tours in advance?
Some tours can be booked in advance but they also depend on unpredictable variables such as the weather. It’s recommended to book your tours early in your trip, once you’ve looked at the forecast and put together the right combination for your interests and style. Our friendly and knowledgeable staff will be happy to help you evaluate the options and make the best decisions for your experience. Tours can be booked at the Excursion Center.
Do I need experience to go on the horseback riding tours?
While some horseback riding tours need prior experience, the majority don’t. Our staff at the Excursion Center will help you make the right choice, and then our expert baqueanos will teach you all you need to know! These tours are favorites and highly recommended by prior guests!
If I don’t want to do extensive hiking, do I have other options?
Yes, there are many options! Hotel Las Torres offers 10 full and 11 half-day tours, which include horseback riding, sight-seeing in van, and even catamaran trips. Popular horseback tours include Lago Nordenskjold and Cerro Paine, and top vehicle tours include the Full Day Paine and Laguna Azul.
Is there free internet connection at the hotel?
Internet connection is free and available in all public sections of the hotel. Nevertheless, due to our remote location, the connection speed may vary throughout the day.
What kind of dining options can I have?
There are two delicious options where you can have lunch and dinner. The Coirón Restaurant offers a sit down traditional menu and the buzzing, eco-friendly Bar Pionero features casual food, creative cocktails, craft beer, and a good selection of Chilean and international wines.
Can I purchase outdoor clothes at the Hotel?
Yes, the hotel has a souvenir shop that also sells clothing such as fleece jackets, scarves, hats, pants and shoes. However, we recommend that you come with the majority of your outdoor gear ready. If you need to buy many items, we suggest browsing in Punta Arenas or Puerto Natales to find a greater variety of clothing items.
Should I book Spa services before arrival?
The Wellness Center Spa at Hotel Las Torres offers various massages and revitalization treatments. It is possible to book your treatments at the front desk once you arrive at the hotel. The Spa is conveniently open from 10:00am to 10:00pm.
How far is the Hotel from the Las Torres mountains?
Hotel Las Torres is in a strategic location in the heart of the Park, sitting right at the starting point of the most important hiking circuits. It takes 8 hours round trip to get to the base of the famous three towers (Las Torres) and you can complete it either entirely on foot or partly on horseback.
How is the condition of the roads to Torres del Paine?
The majority of the roads are paved and in good condition. Just the last hour, from Cerro Castillo to the Park, is on a gravel road.
How do I get to Torres del Paine National Park?
Torres del Paine National Park is located in the community of Torres del Paine, Province of “Última Esperanza”, in the Magallanes and Chilean Antarctic Region. In Patagonia you will generally find extensive territories with very little human intervention and low populations, which are used primarily for sheep farming. Most of our visitors arrive from: Punta Arenas (Chile): 395km / 250mi Puerto Natales (Chile): 150km /100mi (between Punta Arenas and Torres del Paine) Calafate (Argentina): 395km / 250mi Hotel las Torres offers direct transfers from all three of these cities.
If I take a regular bus to Laguna Amarga, how do I get to the hotel?
Hotel Las Torres is located 7km from Laguna Amarga. If you arrive by regular bus to Torres del Paine National Park, we offer a private shuttle service for our hotel guests and a public shuttle service to the Welcome Center for backpackers. This shuttle will take you to the mountain hostels, campsites, or the trailhead of the W and O Circuit. The shuttle costs $3.000CLP / US$5 per person, for a one way trip and can be paid directly to the driver.
Is there any private or semi-private transportation service to and from Punta Arenas or Puerto Natales (in Chile) and Calafate (in Argentina)?
Yes, Las Torres Patagonia offers direct transfers to and from Punta Arenas and El Calafate. This exclusive shuttle service is for guests of our all-inclusive programs. You can also book a shared transfer, which fits up to 8 people.
What is AMA Torres del Paine?
AMA Torres del Paine is our nonprofit organization dedicated to contributing to environmental protection work in the National Park. It focuses on conservation, research and support, environmental education and project development. Its role is to minimize visitor impact in the Las Torres Reserve as well as in the region, ensuring that the unique geographic and wildlife diversity found here is protected for generations to come